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Terms & Conditions

Last updated: March 29, 2026

1. Introduction

1.1. These Terms & Conditions ("Terms") govern the rights and obligations between the operator of aityy.com ("Provider") and the customer ("Customer") in connection with website creation, hosting, and management services.

1.2. The Provider is Eduard Roch, a sole proprietor operating under Czech trade law, Czech business ID (IČO) 87248824, registered address: Osiková 382/34, 637 00 Brno-Jundrov, Czech Republic, email: info@aityy.cz.

1.3. By submitting an order and checking the consent box, the Customer confirms they have read and agree to these Terms.

2. Service Description

2.1. The Provider offers automated website creation using artificial intelligence. The service includes:

  • Design and creation of websites based on Customer specifications
  • Web hosting for the duration of the subscription
  • Basic technical support
  • Automatic security updates

2.2. Optional add-on services:

  • Domain name registration on Customer's behalf
  • Professional email hosting
  • AI-powered photo enhancement
  • Menu synchronization (for restaurants and cafes)

2.3. The service is available in two tiers:

  • Design Website: Static website with professional design. The Customer may request edits through the Provider.
  • Editable Website: WordPress-based website with full admin access and unlimited content editing.

3. Orders and Contract Formation

3.1. A binding contract is formed when payment is successfully processed through the Stripe payment gateway.

3.2. The Customer must provide accurate and complete information in the order form. The Provider is not liable for consequences arising from incorrect information.

3.3. By submitting an order, the Customer expressly consents to the Provider beginning service delivery (automated website creation) immediately upon payment, even before the expiration of any applicable withdrawal period.

4. Pricing and Payment

4.1. Payment is made upfront via the Stripe payment gateway. All prices are displayed as final consumer prices (§ 12(2) of Act No. 634/1992 Coll.). The seller is not a VAT payer in the Czech Republic (neplátce DPH, § 6 of Act No. 235/2004 Coll.); prices are final and not subject to Czech VAT. For customers in other EU member states, VAT may become chargeable at the applicable national rate once statutory thresholds are reached; any such VAT will be shown at checkout. Current pricing is always displayed in the order form before checkout.

  • Annual subscription: from 29 EUR / 599 CZK (final price)
  • Extra sections beyond 3 included: 1.00 EUR / 25 CZK each (one-time)
  • Photo enhancement: 1 EUR / 25 CZK per photo (one-time)
  • Menu synchronization: 5 EUR / 100 CZK per year
  • Domain name prices vary by extension and registrar

5. Delivery Timeline

5.1. Estimated delivery is typically within 2 hours from payment. This estimate is approximate and not legally binding.

5.2. During periods of high demand or technical issues, delivery may take longer. The Provider will inform the Customer of any significant delays.

6. Subscription and Auto-Renewal

6.1. The service operates on an annual subscription basis. At the end of each annual period, the subscription automatically renews at the then-current price unless the Customer cancels.

6.2. The Customer will be notified of the upcoming renewal by email at least 14 days before the renewal date.

6.3. The Customer may cancel the subscription at any time. Cancellation takes effect at the end of the current paid period. The service continues to function without restriction until then.

6.4. After cancellation, the Customer has a 30-day grace period to download their data and content. After this period, data will be permanently deleted.

7. Content and Content Responsibility

7.1. The Customer bears full responsibility for all content provided for website creation, including text, photographs, logos, business information, and any other materials.

7.2. The Customer warrants that the content they provide:

  • Does not infringe any copyright, trademark, or other intellectual property rights of third parties
  • Does not contain false, misleading, or deceptive information
  • Does not violate any applicable laws or regulations
  • Does not contain harmful, offensive, discriminatory, or otherwise unlawful content

7.3. The Provider assumes no liability for content provided by the Customer or for any third-party claims arising from such content. The Customer agrees to indemnify and hold the Provider harmless from any damages and costs arising from Customer-provided content.

7.4. The service provides a tool and support through which, with the help of artificial intelligence (AI), a draft of the website content is prepared. AI-generated content is an initial proposal intended for the Customer to review and edit.

The Customer reviews the draft, may edit it freely, and approves the content before publication. The Customer decides on publication and remains the editor and publisher of the content ultimately published.

These provisions define the scope of the service and do not affect our obligation to supply a digital service that conforms to the contract; your statutory rights in respect of lack of conformity remain fully preserved. We are responsible for the tool and service working in accordance with the contract and reasonable expectations for services of this kind.

8. Intellectual Property

8.1. Customer content (text, photographs, logos, business information) remains the Customer's property.

8.2. Templates, platform code, tools, and technologies of the Provider remain the Provider's property.

8.3. The Customer receives a non-exclusive, non-transferable license to use the resulting website for the duration of the subscription.

8.4. The Customer grants the Provider the right to use the created website in the Provider's portfolio and promotional materials, unless the Customer objects in writing.

9. Domain Registration

9.1. The Provider may register a domain name on behalf of the Customer through partner registrars. The domain is registered in the Customer's name.

9.2. The Customer has the right to transfer the domain to another provider. The Provider will provide the necessary cooperation (authorization code) within 5 business days of the request.

9.3. Domain registration is subject to the rules of the applicable registrar and the registry responsible for the chosen domain extension. The Provider is not responsible for registry decisions to reject or cancel a registration.

9.4. Domain renewal is included in subscription renewal. If the Customer cancels the subscription, they must arrange domain transfer before expiration.

10. Email Service

10.1. The Provider may provide a professional email account on the Customer's domain through a partner provider (MXRoute).

10.2. The email service is available for the duration of the subscription. The Provider does not guarantee 100% email deliverability.

11. Acceptable Use Policy

11.1. The Customer agrees not to use the website for:

  • Distributing illegal content or content that infringes third-party rights
  • Phishing, fraud, or other criminal activity
  • Distributing malware, spyware, or other harmful software
  • Sending unsolicited commercial communications (spam)
  • Activities that place excessive load on the Provider's servers

11.2. In the event of a violation, the Provider may immediately suspend or terminate the service without refund.

12. Right of Withdrawal and Complaints

The model right-of-withdrawal information and the model withdrawal form are provided as Annex 1 and Annex 2 at the end of this document.

12.1. Quality complaints: The Customer may file a quality complaint within 14 days of delivery. The Provider will make corrections within 2 rounds of revisions (Design Website) or provide editing guidance (Editable Website).

12.2. Complaints can be filed by email at info@aityy.cz. Complaints will be handled without undue delay and in any event within 30 days from the date of filing (§ 19(3) Act No. 634/1992 Coll.), unless the Provider and the Customer agree on a longer period. The Customer will be notified of the outcome by email.

12.3. Subscription cancellation: The Customer may cancel the subscription at any time. The service runs until the end of the paid period. No pro-rata refunds are provided for unused time.

13. Hosting and Maintenance

  • Hosting is included in the annual subscription
  • Uptime target: 99.5% (measured monthly)
  • Planned maintenance will be announced in advance where possible
  • Automatic security updates and backups
  • The Provider is not liable for brief outages caused by maintenance, updates, or circumstances beyond its control

14. Liability

14.1. We are fully liable to consumers for damage caused intentionally, for death or personal injury, and in any other case where liability to a consumer cannot lawfully be excluded or limited. Nothing in these Terms limits that liability.

14.2. Nothing in these Terms excludes or limits your statutory rights as a consumer, including rights as to the conformity of digital content or a digital service with the contract; in case of conflict, your statutory rights prevail.

14.3. Subject to the above, we are liable for the foreseeable loss arising as a normal consequence of our breach of the contract. We are not liable for loss that was not foreseeable, for loss arising from circumstances beyond our reasonable control, or for loss you could have avoided by taking reasonable care.

14.4. We are not liable for content, data or materials provided or approved for publication by the Customer, including their legality and compliance with third-party rights.

15. Termination and Suspension

15.1. The Provider may suspend or terminate the service if:

  • The Customer breaches these Terms
  • Subscription fees remain unpaid
  • The service is used for unlawful purposes
  • Required by a government or regulatory authority

15.2. The Customer may terminate the contract at any time by canceling the subscription. The service will remain available until the end of the current paid period.

15.3. After termination, the Customer has 30 days to download their data. After this period, Customer data will be permanently deleted.

16. Force Majeure

The Provider is not liable for failure to perform obligations due to circumstances beyond its reasonable control, including natural disasters, armed conflicts, epidemics, power outages, internet connectivity failures, third-party service failures, cyberattacks, government actions, and similar events (force majeure).

17. Data Protection

The processing of personal data is governed by our Privacy Policy (https://aityy.com/en/privacy), which forms an integral part of these Terms.

18. Changes to Terms

18.1. The Provider reserves the right to modify these Terms. The Customer will be notified of material changes by email or through the website at least 30 days before the changes take effect.

18.2. Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If the Customer disagrees with the changes, they may cancel the subscription.

19. Governing Law and Dispute Resolution

19.1. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual claims), are governed by the laws of the Czech Republic. If you are a consumer, this choice of Czech law does not deprive you of the protection afforded to you by the mandatory consumer-protection provisions of the country where you are habitually resident; you continue to benefit from those mandatory rights (for example, applicable EU/EEA consumer law, the UK Consumer Rights Act 2015, or the Australian Consumer Law), and where the law of your country of residence is more protective, that protection applies.

19.2. Subject to the mandatory rights below, the courts of the Czech Republic have jurisdiction over any dispute arising out of or in connection with these Terms.

If you are a consumer domiciled in the EU, the EEA (including Norway or Iceland), nothing in these Terms removes your statutory protection: you may bring proceedings against us either in the Czech courts or in the courts of the country where you are domiciled, and we may bring proceedings against you only in the courts of the country where you are domiciled (Articles 17-19 of Regulation (EU) No 1215/2012 and the Lugano Convention 2007).

If you are a consumer outside the EU/EEA, the Czech courts have jurisdiction only to the extent permitted by the mandatory consumer-protection law of your country of habitual residence; any right you have to bring or defend proceedings in your local courts is not affected.

19.3. We aim to resolve any complaint directly. As we are established in the Czech Republic, the competent body for out-of-court (alternative) resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), ADR Department, Gorazdova 1969/24, 120 00 Praha 2, web coi.gov.cz (information about ADR: coi.gov.cz/en/information-about-adr/), email adr@coi.gov.cz. Participation is voluntary and does not affect your right to go to court. For consumers outside the EU/EEA no specific ADR body is designated; we will always try to resolve any dispute directly and in good faith.

19.4. The European Commission online dispute resolution (ODR) platform previously available at ec.europa.eu/consumers/odr was permanently closed on 20 July 2025 (Regulation (EU) 2024/3228) and is no longer available.

20. Hosted Content and Moderation Rules (DSA)

20.1. The Provider is a provider of hosting services within the meaning of Art. 3(g) of EU Regulation 2022/2065 (Digital Services Act, "DSA"). Hosted content originates from Customers; the Provider does not modify it beyond the automated website creation based on data submitted by the Customer.

20.2. Notice-and-action mechanism (Art. 16 DSA): Anyone may report suspected illegal content of a hosted website to dsa@aityy.cz. Notices must include: (a) identification of the content (URL); (b) reasons why it is considered illegal; (c) the notifier's contact details; (d) a good-faith statement. Notices are processed without undue delay, typically within 7 days, and both notifier and Customer are informed of the outcome.

20.3. Single point of contact (Art. 11 + 12 DSA): For Member States' authorities, the European Commission and the European Board for Digital Services, as well as for recipients of the service, the single point of contact is the email address dsa@aityy.cz. Languages of communication: Czech, English.

20.4. Grounds for restriction: violation of § 11 (Acceptable Use Policy), a final decision of a public authority, or repeated DSA infringements. The Customer is informed of any restriction together with the reasons and guidance on appeal options (Art. 17 DSA).

20.5. Internal complaint-handling system (Art. 20 DSA): Both Customers and notifiers may file complaints against any restriction decision via dsa@aityy.cz within 6 months. The complaint is reviewed by a human operator (not by an automated system) within 14 days.

20.6. Out-of-court DSA dispute resolution (Art. 21 DSA) is handled by bodies certified by the European Commission (current list: digital-strategy.ec.europa.eu/en/policies/dsa-bodies).

20.7. The Provider does not employ automated content-moderation systems beyond anti-spam filters and the build-time check, carried out with the help of AI, against Acceptable Use Policy rules. Human review takes place on each complaint pursuant to Art. 20.

21. AI Transparency (EU AI Act)

21.1. Website content is prepared with the help of AI (Anthropic Claude models) and the Customer reviews, edits, and approves it before publication (see Art. 7.4); the Customer publishes the site and is its operator. Where a conversational AI element is offered in the order form, a visible disclosure is shown on first interaction pursuant to Art. 50(1) of the AI Act.

21.2. Editorial responsibility for the delivered content (text, images, contact data) rests with the Customer (Deployer under Art. 3(4) AI Act). The Provider remains a Provider of an AI system within the limited scope of Art. 50; transparency obligations under this article are met jointly with the Customer.

22. Final Provisions

22.1. If any provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

22.2. These Terms represent the entire agreement between the Provider and the Customer regarding the service and supersede all prior agreements.

Annex 1 - Model Information on the Right of Withdrawal

(Annex 1 to Czech Government Regulation No. 363/2013 Coll.)

The consumer has the right to withdraw from the contract within 14 days without giving any reason (§ 1829(1) Czech Civil Code).

We extend an equivalent 14-day right of withdrawal and the same conformity (quality) commitment to all our customers worldwide, regardless of where they are resident.

To exercise the right of withdrawal, the Customer must inform the Provider (Eduard Roch, IČO 87248824, Osiková 382/34, 637 00 Brno-Jundrov, Czech Republic, email info@aityy.cz) by an unequivocal statement (e.g. by post or email). The model withdrawal form in Annex 2 may be used but is not mandatory. To meet the deadline it is sufficient to send the communication concerning the exercise of the right before the period expires.

Effects of withdrawal: The Provider will refund all payments received without undue delay and in any event no later than 14 days from the day on which it is informed of the decision to withdraw, using the same means of payment as the original transaction.

Exception - website creation (§ 1837 Czech Civil Code): if the Customer has expressly consented to the start of performance before the withdrawal period elapses (by ticking the consent box in the order form), the right of withdrawal ceases under § 1837(a) (services rendered immediately) and § 1837(l) (digital content delivered before expiry of the withdrawal period) from the moment performance begins. This is the standard state for aityy.com orders, since the automated website creation starts immediately after successful payment.

Exception - domain registration (§ 1837(a) Czech Civil Code): if the Customer has expressly consented to the immediate filing of the registration request for the selected domain, the right of withdrawal for this part of the contract ceases under § 1837(a) Czech Civil Code at the moment the registrar performs the registration. The registration fee is non-refundable from that moment and the Provider cannot refund it because it has already been paid to the registrar. This exception applies only to the domain fee; the right of withdrawal for the remaining order components is assessed separately under the website creation exception above.

Annex 2 - Model Withdrawal Form

(Annex 2 to Czech Government Regulation No. 363/2013 Coll. - complete and return this form only if you wish to withdraw from the contract.)

To:       Eduard Roch, IČO 87248824
          Osiková 382/34, 637 00 Brno-Jundrov, Czech Republic
          Email: info@aityy.cz

I/We* hereby give notice that I/we* withdraw from the contract for
the supply of the aityy.com service [specify: Design Website /
Editable Website].

Date of order:                                          ____________________
Contract / order identifier:                            ____________________
Name of consumer(s):                                    ____________________
Address of consumer(s):                                 ____________________
Email of consumer(s):                                   ____________________
Signature of consumer(s)
(only if this form is sent on paper):                   ____________________
Date:                                                   ____________________

* Delete as appropriate.